Simple refund terms, clearly explained
Review the refund rules for Azerbaijan Visa Ltd services, payment errors, and how visa decisions by the government authorities affect refunds.
Refund policy content
Introduction
This Refund Policy explains the terms and conditions under which Azerbaijan Visa Ltd provides refunds for visa application assistance services purchased through this website.
- Legal name: Azerbaijan Visa Ltd
- Company registration number: 15954697
- Registered in the United Kingdom
- Website: https://azerbaijanvisa.cc
Services covered
This policy applies to Standard, Urgent, and Super Fast processing.
- Standard processing
- Urgent processing
- Super Fast processing
Visa outcome
Visa decisions are made solely by the Azerbaijan government authorities. The service fee covers application assistance and processing, not the outcome.
- Approval or rejection is at the discretion of Azerbaijan authorities
- No refund is provided if a visa application is rejected
- The service obligation is fulfilled once the application is submitted
Refund process
Refund requests are reviewed after the applicant sends the required application details and supporting documents.
- Acknowledgment within 2 business days
- Review period is normally 15-30 days
- Approved refunds are initiated within 5 business days
- Funds usually appear after 5-10 additional business days
Refunds may apply
Refunds may be provided in the following limited cases after support reviews the order and supporting documents.
- Service failure caused by Azerbaijan Visa Ltd
- Duplicate payment for the same application
- Technical payment error or overcharge
Refunds do not apply
Refunds are not provided for completed services, applicant-side mistakes, or situations outside the company refund conditions.
- Visa rejection by Azerbaijan authorities (outcome is subject to the government)
- Approved visa that is not used
- Incorrect, incomplete, or misleading information provided by the applicant
- Poor quality documents not corrected after request
- Failure to respond to support requests
- Cancellation after submission to authorities
- Terms and Conditions violations
Refund policy questions
No. Visa decisions are made solely by the Azerbaijan government authorities, and the service fee is not refunded if an application is rejected.
Important reminders
Read before purchasing
Azerbaijan Visa Ltd cannot guarantee visa approval. All visa decisions are made by the Government of Azerbaijan, and no refund is provided if an application is rejected. Contact support directly before starting a chargeback or payment dispute.