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PRIVACY POLICY

AGREEMENT TO TERMS

1. INTRODUCTION

This Privacy Policy explains how Azerbaijan Visa Ltd ("we," "us," "our," or the "Company") collects, uses, shares, and protects your personal information when you use our website at azerbaijanvisa.cc (the "Website") and our visa application assistance services (the "Services").

Legal Name: Azerbaijan Visa Ltd

Company Registration Number: 15954597

Country of Registration: United Kingdom

Contact Email: [email protected]

Contact WhatsApp: +44 7561 525115

Website: https://azerbaijanvisa.cc

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Website or Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Updating the "Last Updated" date at the top of this policy
  • Sending an email notification to your registered email address
  • Posting a prominent notice on our Website

Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.

2. HOW WE USE YOUR INFORMATION

When you use our Services, you may provide us with the following personal information:

a) Identity Information:

  • Full name (as shown on passport)
  • Date of birth
  • Gender
  • Nationality
  • Place of birth
  • Passport number
  • Passport issue and expiry dates

b) Contact Information:

  • Email address
  • Phone number (including WhatsApp number if provided)
  • Mailing address

c) Travel Information:

  • Intended travel dates (arrival and departure)
  • Purpose of visit
  • Accommodation details in Azerbaijan
  • Previous travel history (if relevant)

d) Payment Information:

  • Credit/debit card details (processed securely through Stripe)
  • Billing address
  • Transaction history

e) Documentation:

  • Passport biographical page (scanned copy or photograph)
  • Supporting documents (if required for specific applications)

f) Communication Information:

  • Messages sent to us via email, WhatsApp, or contact forms
  • Customer service inquiries and correspondence
  • Feedback and survey responses

When you visit our Website or use our Services, we automatically collect certain information:

a) Device Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (mobile, tablet, desktop)
  • Screen resolution

b) Usage Information:

  • Pages visited
  • Time spent on pages
  • Links clicked
  • Referral source
  • Date and time of access

c) Cookies and Similar Technologies:

  • Session cookies (temporary)
  • Persistent cookies
  • Analytics cookies
  • Preference cookies

See Section 9 for detailed information about cookies.

We may receive information about you from:

a) Payment Processors:

  • Stripe provides us with payment confirmation and transaction data
  • We do not store full credit card numbers

b) Analytics Providers:

  • Google Analytics and similar services provide aggregated usage data
  • This helps us improve our Website and Services

c) Azerbaijan Immigration Authorities:

3. HOW WE USE YOUR INFORMATION

a) Visa Application Processing:

  • Reviewing your application for accuracy and completeness
  • Submitting your application to Azerbaijan immigration authorities
  • Tracking application status
  • Communicating results and updates

b) Service Delivery:

  • Providing customer support via email and WhatsApp
  • Responding to your inquiries and requests
  • Processing payments and issuing receipts
  • Delivering your e-visa via email upon approval

c) Account Management:

  • Creating and managing your account (if applicable)
  • Authenticating your identity
  • Maintaining your application history

d) Communication:

  • Sending application status updates
  • Providing customer service
  • Responding to inquiries
  • Sending important notices about our Services

a) Service Improvement:

  • Analyzing usage patterns to improve our Website
  • Identifying technical issues and bugs
  • Developing new features and services
  • Conducting research and analytics (using anonymized data)

b) Legal and Compliance:

  • Complying with legal obligations
  • Responding to legal requests and court orders
  • Preventing fraud and abuse
  • Protecting our rights and property
  • Enforcing our Terms and Conditions

c) Marketing (With Your Consent):

  • Sending promotional emails about our services
  • Providing special offers and discounts
  • Conducting customer satisfaction surveys

You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us.

We process your personal data based on the following legal grounds:

a) Contractual Necessity:

  • Processing necessary to fulfill our contract with you (providing visa services)

b) Legal Obligation:

  • Compliance with UK laws and regulations
  • Cooperation with law enforcement
  • Tax and accounting requirements

c) Legitimate Interests:

  • Fraud prevention and security
  • Service improvement and analytics
  • Protection of our legal rights

d) Consent:

  • Marketing communications (you can withdraw consent anytime)
  • Non-essential cookies (you can manage in cookie settings)

4. HOW WE SHARE YOUR INFORMATION

We share your personal information with:

a) Azerbaijan Immigration Authorities:

  • Purpose: Submitting and processing your visa application
  • Information Shared: All application information and documents
  • Legal Basis: Necessary for service delivery
  • Location: Azerbaijan

b) Payment Processors:

  • Service Provider: Stripe
  • Purpose: Processing payments securely
  • Information Shared: Payment details, billing information
  • Legal Basis: Contractual necessity

Location: United States (with appropriate safeguards)

We may share information with trusted third-party service providers who assist us:

a) Technology Services:

  • Website hosting providers
  • Email service providers
  • Cloud storage services
  • Customer relationship management (CRM) systems

b) Analytics Services:

  • Google Analytics (aggregated, anonymized data)
  • Website performance monitoring tools

c) Communication Services:

  • Email delivery services
  • SMS/WhatsApp messaging platforms (if used)

All service providers are contractually obligated to:

  • Use your data only for specified purposes
  • Implement appropriate security measures
  • Comply with data protection laws
  • Delete or return data when no longer needed

We may disclose your information when required by law:

a) Legal Obligations:

  • Court orders and subpoenas
  • Law enforcement requests
  • Regulatory investigations
  • Tax authorities

b) Protection of Rights:

  • Enforcing our Terms and Conditions
  • Protecting against fraud or illegal activity
  • Defending legal claims
  • Protecting safety of our users or the public

In the event of a merger, acquisition, sale of assets, or bankruptcy:

  • Your information may be transferred to the successor entity
  • You will be notified of any such transfer
  • The new entity must honor this Privacy Policy

We do NOT:

  • Sell your personal information to third parties
  • Share your data for third-party marketing without your explicit consent
  • Provide your information to data brokers
  • Use your data for purposes unrelated to our Services

5. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in countries outside the United Kingdom, including:

a) Azerbaijan:

  • Visa applications must be submitted to Azerbaijan authorities
  • Azerbaijan may not have equivalent data protection laws to the UK
  • Transfer is necessary for visa processing (our service delivery)

b) United States:

  • Payment processing through Stripe (US-based)
  • Website hosting and cloud services
  • These providers use appropriate safeguards (Standard Contractual Clauses)

When transferring data internationally, we ensure:

  • Use of Standard Contractual Clauses approved by UK authorities
  • Adequacy decisions by UK government (where applicable)
  • Binding corporate rules of service providers
  • Your explicit consent for transfers (where required)

You have the right to:

  • Obtain information about safeguards used for transfers
  • Object to transfers in certain circumstances
  • Request a copy of the safeguards in place

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information:

a) Technical Security:

  • SSL/TLS encryption for data in transit
  • Encryption of sensitive data at rest
  • Secure servers with firewalls
  • Regular security updates and patches
  • Intrusion detection systems

b) Organizational Security:

  • Access controls and authentication
  • Employee training on data protection
  • Confidentiality agreements with staff
  • Regular security audits
  • Incident response procedures

c) Payment Security:

  • PCI DSS compliant payment processing through Stripe
  • We do not store full credit card numbers
  • Tokenization of payment data

You can help protect your information by:

  • Using strong passwords (if you create an account)
  • Not sharing your login credentials
  • Logging out after using shared devices
  • Keeping your email account secure
  • Reporting suspicious activity to us immediately

In the event of a data breach:

  • We will assess the risk to your rights and freedoms
  • We will notify affected users without undue delay (within 72 hours where possible)
  • We will report to the UK Information Commissioner's Office (ICO) if required
  • We will provide information about the breach and steps to protect yourself

While we implement strong security measures:

  • No system is 100% secure
  • Internet transmission is not completely secure
  • You provide information at your own risk
  • We cannot guarantee absolute security

7. DATA RETENTION

We retain your personal information for as long as necessary:

a) Active Applications:

  • During the application process
  • Until visa is issued or application is rejected

b) Completed Applications:

  • Up to 1 year after visa expiration for customer service purposes
  • Longer if required by law or for legal claims

c) Financial Records:

  • Up to 7 years for tax and accounting purposes (UK legal requirement)

d) Marketing Communications:

  • Until you unsubscribe or request deletion
  • We will honor deletion requests within 30 days

When retention period expires:

  • Personal data is securely deleted or anonymized
  • Backups are deleted according to our backup schedule
  • Some anonymized data may be retained for analytics

We may retain data longer if:

  • Required by law or court order
  • Necessary for ongoing legal proceedings
  • Needed to defend against legal claims

8. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

a) Right of Access:

  • Request a copy of personal data we hold about you
  • Receive information about how we use your data
  • Request within 30 days, free of charge (first request)

b) Right to Rectification:

  • Correct inaccurate or incomplete personal data
  • Update your information at any time

c) Right to Erasure ("Right to be Forgotten"):

  • Request deletion of your personal data
  • Subject to legal retention requirements
  • May prevent us from providing services

d) Right to Restrict Processing:

  • Limit how we use your data in certain circumstances
  • Data kept but not processed

e) Right to Data Portability:

  • Receive your data in a structured, commonly used format
  • Transfer data to another service provider

f) Right to Object:

  • Object to processing based on legitimate interests
  • Object to direct marketing (always honored)

g) Rights Related to Automated Decision-Making:

  • We do not use automated decision-making or profiling
  • All applications reviewed by human experts

h) Right to Withdraw Consent:

  • Withdraw consent for marketing or non-essential cookies
  • Does not affect lawfulness of prior processing

To exercise any of these rights:

Email: [email protected]

Subject Line: "Data Protection Rights Request"

Include:

  • Your full name
  • Email address used for application
  • Application reference number (if applicable)
  • Specific right you wish to exercise
  • Any supporting information

Response Time: Within 30 days of request

 

If you believe we have not handled your data properly:

Contact Us First:

File a Complaint with ICO:

  • UK Information Commissioner's Office (ICO)
  • Website: https://ico.org.uk/
  • Phone: 0303 123 1113
  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

You have the right to lodge a complaint with the ICO at any time.

9. COOKIES AND TRACKING TECHNOLOGIES

Cookies are small text files stored on your device when you visit our Website. They help us provide a better user experience and analyze website usage.

a) Essential Cookies (Always Active):

  • Purpose: Website functionality and security
  • Cannot be Disabled: Required for service delivery
  • Examples: Session management, security features

b) Analytics Cookies (Optional):

  • Purpose: Understanding how visitors use our Website
  • Provider: Google Analytics
  • Information Collected: Pages visited, time on site, device type (anonymized)
  • Can be Disabled: Yes, through cookie settings

c) Preference Cookies (Optional):

  • Purpose: Remember your settings and preferences
  • Examples: Language preference, cookie consent choices
  • Can be Disabled: Yes, but may affect functionality

d) Marketing Cookies (Optional):

  • Purpose: Deliver relevant advertisements (if we use them)
  • Currently: We do not use marketing cookies

Future Use: We will obtain consent before implementing

You can control cookies through:

a) Cookie Consent Banner:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize cookie preferences

b) Browser Settings:

  • Most browsers allow you to block or delete cookies
  • Instructions vary by browser
  • Blocking essential cookies may prevent Website functionality

c) Opt-Out Tools:

Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout

Some cookies may be set by third parties:

  • Google Analytics
  • Payment processors (Stripe)

We do not control third-party cookies. Please review their privacy policies

Our Website does not currently respond to "Do Not Track" browser signals, as there is no universal standard. You can control tracking through cookie settings and browser options.

10. CHILDREN'S PRIVACY

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18 without parental consent.

If you are under 18:

  • You may only use our Services with parental or guardian consent
  • Your parent/guardian must submit the application on your behalf
  • Your parent/guardian accepts responsibility for the application

If we discover we have collected information from a child under 18 without proper consent:

  • We will delete the information promptly
  • We will not use the information for any purpose
  • Parents can contact us to request deletion

If you believe your child has provided information without your consent:

  • Contact us immediately at [email protected]
  • We will verify your identity and delete the information

11. LINKS TO OTHER WEBSITES

Our Website may contain links to third-party websites:

  • Azerbaijan government websites
  • Payment processor websites
  • Social media platforms

We are not responsible for:

  • Privacy practices of third-party websites
  • Content on external websites
  • Security of third-party sites

Before providing personal information to any third-party website:

  • Review their privacy policy
  • Understand how they use your data
  • Make informed decisions

12. MARKETING COMMUNICATIONS

With your consent, we may send:

  • Promotional emails about our services
  • Special offers and discounts
  • Service updates and improvements
  • Customer satisfaction surveys

We will only send marketing communications if:

  • You have opted in during application
  • You have consented through other means
  • We have legitimate interest (existing customers only, with opt-out)

You can opt out of marketing at any time:

a) Email Unsubscribe:

  • Click "unsubscribe" link in any marketing email
  • Instant removal from marketing list

b) Contact Us:

c) Account Settings:

  • Update preferences in your account (if applicable)

Processing Time: Within 48 hours

Note: You will still receive:

  • Application status updates
  • Important service announcements
  • Legal notices
  • Customer service responses

These are necessary for service delivery and cannot be opted out of.

13. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA).

Please see Section 2 for categories of personal information collected.

By accessing, browsing, or using our website at azerbaijanvisa.cc ("Website", "Service", "Platform") or by submitting a visa application through our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.
Disclaimer: Azerbaijan Visa Ltd is a private visa support and processing company and is not affiliated with, endorsed by, or connected to the Government of Azerbaijan or any of its official agencies. Applicants may also apply for a visa directly through the official government website if they prefer.

We do NOT sell your personal information. We have not sold personal information in the past 12 months and do not plan to do so.

By accessing, browsing, or using our website at azerbaijanvisa.cc ("Website", "Service", "Platform") or by submitting a visa application through our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.
Disclaimer: Azerbaijan Visa Ltd is a private visa support and processing company and is not affiliated with, endorsed by, or connected to the Government of Azerbaijan or any of its official agencies. Applicants may also apply for a visa directly through the official government website if they prefer.

California residents have the right to:

a) Right to Know:

  • Categories of personal information collected
  • Sources of personal information
  • Business purpose for collecting
  • Categories of third parties we share with

b) Right to Delete:

  • Request deletion of personal information
  • Subject to legal exceptions

c) Right to Opt-Out:

  • Opt-out of sale of personal information (we don't sell data)

d) Right to Non-Discrimination:

  • We will not discriminate for exercising CCPA rights

13.5 Exercising CCPA Rights

To exercise your rights:

  • Email: [email protected]
  • Subject: "CCPA Rights Request"
  • We will verify your identity and respond within 45 days

To exercise your rights:

  • Email: [email protected]
  • Subject: "CCPA Rights Request"
  • We will verify your identity and respond within 45 days

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to:

  • Reflect changes in our practices
  • Comply with new laws or regulations
  • Improve clarity and transparency

We will notify you of material changes by:

  • Email to your registered address
  • Prominent notice on our Website
  • Update of "Last Updated" date

We encourage you to review this Privacy Policy periodically.

Your continued use of our Services after changes constitutes acceptance of the updated Privacy Policy.

15. CONTACT INFORMATION

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

Azerbaijan Visa Ltd

Email: [email protected]

WhatsApp: +44 7561 525115

Website: https://azerbaijanvisa.cc

Company Registration Number: 15954697

Registered in: United Kingdom

For data protection inquiries, contact: Email: contact@azerbaijanvisa.cc

Subject: "Data Protection Inquiry"

UK Information Commissioner's Office (ICO)

Website: https://ico.org.uk/

Phone: 0303 123 1113

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

16. LEGAL FRAMEWORK

This Privacy Policy is governed by:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • Privacy and Electronic Communications Regulations 2003
  • Other applicable UK and international data protection laws

This Privacy Policy shall be governed by and construed in accordance with the laws of England and Wales.

We are committed to:

  • Full compliance with UK GDPR
  • Transparent data practices
  • Respecting your privacy rights
  • Continuous improvement of data protection measures

17. ACKNOWLEDGMENT

By using our Services, you acknowledge that:

  1. You have read and understood this Privacy Policy
  2. You consent to the collection, use, and disclosure of your personal information as described
  3. You understand your rights regarding your personal data
  4. You understand how to exercise those rights
  5. You accept the terms of this Privacy Policy

Last Updated: January 2025

Effective Date: January 1, 2025

Version: 1.0

© 2025 Azerbaijan Visa Ltd. All rights reserved.

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